Refund policy

Aloha!

Most physical products sold by Rising Star Gift Shop are made to order specifically after a purchase is placed.

Damaged, defective, misprinted, or incorrect items

If your order arrives damaged, defective, misprinted, or you receive the wrong item, please contact us within 30 days of delivery at support@risingstargiftshop.com. Include your order number, a description of the problem, and clear photographs of the item.

If the issue is confirmed, we will arrange an appropriate replacement or refund.

Change of mind, size, or color

Because most physical products are made to order, we generally cannot accept returns or exchanges because of buyer’s remorse, an incorrectly selected size or color, or a change of mind, except where required by applicable law. Please review product descriptions and size information carefully before ordering.

Lost shipments

If an order appears to have been lost in transit, please contact us as soon as possible. Claims should generally be reported within 30 days of the estimated delivery date.

Digital products

Digital products, including downloaded e-books, are generally non-refundable after delivery or access except where required by applicable law or where a technical problem prevents delivery of the purchased product.

Incorrect or incomplete shipping addresses

Customers are responsible for providing a complete and accurate delivery address. Additional shipping charges may apply when an order must be reshipped because of an incorrect, incomplete, or unclaimed address.

Refunds

Approved refunds are issued to the original payment method. Processing time after a refund is issued depends on the customer’s bank or payment provider.

Nothing in this policy limits any consumer rights that apply under applicable law.